| Title |
Global Exchange of Knowledge and Best-Practices in Siemens
Building Technologies with 'References@SBT' |
| Author |
Johannes Müller |
| Abstract |
This case study presents References@SBT, a web-based application for sharing
knowledge, experiences and best-practices globally within Siemens Building
Technologies. The application architecture, the content structure and actions on
how to improve and increase the content are described. The user community with
currently about 3,000 members is highlighted as the critical success factor. As a
social networking tool, References@SBT intends to connect people by supporting the
communication with each other. The result of a user survey shows the benefits of
deploying and using this application from a qualitative and quantitative
perspective: It is helpful for 84.6% of the users and implicates an average time
saving of 0.6 working days per user. |
| Reference |
 Knowledge Management - Innovation, Technology and Cultures,
Proceedings of the 2007 International Conference on Knowledge Management
(Vienna, Austria, August 2007), World Scientific, ISBN-13: 978-981-277-058-5,
pp. 55-64 |
| Year |
2007 |
| Language |
English |
| Full Paper |
 download pdf file |
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