| Title |
Solution Development 2.0 - Provision and Roll-out of Solution Packages with
Social Networking |
| Authors |
Johannes Müller, Yannick Bietenholz, Michel Griga,
José Martin Gallardo, Thomas Niessen, Peter Stiphout |
| Abstract |
Security Solutions (SES) is a globally acting business unit within the Siemens'
division Building Technologies. A part of the headquarters' activities is the development
and provision of solution packages for the regional sales organizations. In the past,
this was a very centralist process with limited or none participation and feedback of
staff coming from regional organizations. To improve this situation, we introduced an
interactive and fully transparent process motivating regional colleagues to directly
participate during all process stages (requirement collection, technical development,
global roll-out, solution lifecycle). We identified relevant experts and grouped them
in a 'SES Solutions Community', which is networked not only by personal meetings, but
also by several Web 2.0 instruments. |
| Reference |
Knut Hinkelmann, Holger Wache (eds.): Proceedings of the
 WM2009: 5th Conference on Professional Knowledge Management,
(Solothurn, Switzerland, March 2009), © Gesellschaft für Informatik,
GI-Edition, ISBN: 978-3-88579-239-0, pp. 87-96 |
| Year |
2009 |
| Language |
English |
| Full Paper |
 download pdf file |
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